Terms and Conditions

Conditions explained for our Services:

Booking Appointments

All services appointment are made online through the booking system on the home page. You can filter through the services based on following categories:

• Consultation,
• 30-minute session,
• 45-minute session,
• Group training session

Choose a Personal Trainer ("PT") based on their bios under the "Meet the Trainers" page. Their availability will be updated to show which time you can choose to meet with them. 

A free session is only included in certain offers and can only be used once per customer. Even if they take up another offer which specifies a free session is available, they would not be able to have another free session, if already taken up previously.

Upon the completion of an Introductory Offer, it is automatically assumed, that the customer would roll onto the Jump Start Offer, pay the supplementary fee and continue the service like normal.

Similarly, once a customer has completed all Introductory and Jump Start packages, they would be auto-enrolled to the Prime Package. 

Where a customer would like to opt out of auto-enrollment or decide to not continue with the packages on offer, notice must be given in writing within 14 days of the end of the month to be cancelled by the end of the month. If insufficient notice period has been completed (e.g. notified late or not enough notice period days) then, the customer may be charged an additional month before it's rectified the following month.

Once a booking has been made, the customer will receive a booking confirmation.

Any booking made over the telephone or email, will be confirmed through the booking system online and will follow the above steps.

The Personal Trainer is responsible for confirming the location of their appointment and pricing with the customer directly. As stated on the booking location is "to be agreed with customer" and cost of session is either specified or "as per bespoke package".

Online bookings through the Appointments system on the home page are amendable and can be cancelled up to 24 hours before the planned session for individuals and up to 48 hours for companies. Any changes made after would result in you forfeiting that session. 

Please ensure to arrive between 5 to 15 minutes before your allocated time slot.

Payments
All payments made online through the website will be due immediately either by debit card, credit card or PayPal. Payments made to settle invoices are due within 14 days of the invoice date. Payment must be made in accordance to the options available on the invoice.

Returns are not permitted as they are consumed at the time of giving the service. However, should you not be satisfied with our service, please send your complaints to: info@trainerfy.co.uk.

Refunds will be made at the discretion of the individual trainer or fitness instructor. Please enquire with them directly.

To terminate a contract of service between a PT and a customer or a PT and Trainerfy, either party must give at least 7 days' written notice.

Please ensure you carefully read through this page before booking an appointment or making any type of payment.

Trainerfy Limited ("Trainerfy") are not held liable for any interactions made outside of its website, nor can it be held liable for any actions taken by people not directly employed by Trainerfy.

Please refer to the link above for a detailed breakdown of the Terms & Conditions that may be affected in your jurisdiction.