Terms and Conditions of Service

These Terms and Conditions ("Terms") constitute a legally binding agreement between you and Trainerfy Limited ("Trainerfy", "we", "us", or "our"), a company registered in Guernsey, governing your access to and use of the Trainerfy platform, website, mobile applications, and all associated services (collectively, the "Platform"). By creating an account or using any part of the Platform, you confirm you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

Trainerfy is a two-sided marketplace connecting individuals seeking personal training services ("Clients") with qualified fitness professionals ("Trainers"). Trainerfy does not itself provide personal training services and is not responsible for the quality, safety, or legality of services offered by Trainers.

Capitalised words not otherwise defined carry the meaning given in the Definitions section. Please read this document carefully.

1. Eligibility and Account Registration

1.1 General Eligibility

You must be recognised as an adult under applicable law to create an account. Minors may only access the Platform under parental or adult supervision. By registering, you confirm that all information you provide is accurate, current, and complete. There are no restrictions on Users being Consumers or Business Users.

1.2 Client Accounts

Clients may register by providing their name, email address, and a valid password. Clients may optionally provide fitness goals, health information, and preferences to facilitate Trainer matching. You are responsible for maintaining the confidentiality of your login credentials and for all activity occurring under your account.

1.3 Trainer Accounts

To create a Trainer Account, applicants must complete Trainerfy's verification process, which includes:

• Proof of at least one nationally or internationally recognised personal training certification (e.g. NASM, ACE, ACSM, ISSA, REPS, degree or equivalent).
• Agreement to Trainerfy's Trainer Code of Conduct.
• Provision of accurate professional information including specialisations, session rates, availability, cancellation policy, and service area.

Trainerfy reserves the right to approve or reject Trainer applications at its sole discretion and to revoke Trainer status at any time for breach of these Terms.

1.4 Account Security

Users are responsible for keeping login credentials confidential. You must notify us immediately at info@trainerfy.co.uk if you suspect any unauthorised access to your account. Users are required to choose passwords that meet the highest strength standards permitted by the Platform.

2. Platform Use — Clients

2.1 Searching and Matching

Clients may use the Browse the Trainer page to search for Trainers using filters such as location, specialisation and session type (in-person or virtual). Trainerfy's matching algorithm may suggest Trainers based on Client profile data, but such suggestions do not constitute an endorsement or guarantee of quality.

2.2 Booking Sessions

Clients may request a Booking directly through the Platform. A Booking is confirmed only upon written acceptance by the Trainer through the Platform. Clients agree to:

• Provide accurate information regarding fitness goals, health conditions, and any physical limitations prior to booking.
• Arrive or connect punctually for scheduled Sessions.
• Treat Trainers with respect and professionalism.
• Not solicit Trainers to conduct Sessions outside the Platform within the first 12 months of their initial introduction through Trainerfy.

2.3 Client Health Responsibility

Clients acknowledge that participation in physical fitness training involves inherent risk. Clients are solely responsible for consulting a qualified medical professional before beginning any exercise programme. Trainerfy does not provide medical advice, and nothing on the Platform constitutes medical guidance.

2.4 Client Dashboard

The Client Dashboard provides access to Trainer search and discovery, session scheduling, messaging (coming soon) and workout history.

3. Platform Use — Trainers

3.1 Trainer Listings

Trainers are responsible for the accuracy, completeness, and legality of their Listings (also known as their public profile). Listings must:

• Accurately reflect the Trainer's qualifications, certifications, and experience.
• Clearly describe services offered, session formats, rates, and the Trainer's own cancellation policy (see Section 5.2).
• Not contain false, misleading, defamatory, or offensive content.
• Be kept up to date, including availability calendars.

Trainerfy reserves the right to remove or modify any Listing that does not comply with these Terms.

3.2 Trainer Dashboard

The Trainer Dashboard provides access to client discovery and lead management, booking and calendar management, session scheduling and reminders, client communication tools (coming soon), earnings and payout reporting, performance analytics, certification management and settings.

3.3 Trainer Conduct

Trainers agree at all times to:

• Maintain current and valid fitness certifications, relevant CPD requirements and any required local licences or permits.
• Carry appropriate professional liability insurance where required or recommended.
• Conduct sessions safely, professionally, and in accordance with industry best practices.
• Respect Client confidentiality and not share Client information with third parties without consent.
• Not discriminate against Clients on the basis of race, ethnicity, gender, sexual orientation, religion, disability, or any other protected characteristic.
• Respond to booking requests and messages promptly and within 48 hours.

3.4 Independent Contractor Status

Trainers are independent contractors and not employees, agents, partners, or joint venturers of Trainerfy. Trainers are solely responsible for their own taxes, insurance, equipment, and compliance with applicable law. Trainerfy does not supervise, direct, or control the manner in which Trainers provide their services.

4. Subscriptions, Freemium Tier, and Pricing

4.1 Freemium Tier

Trainers may access the Platform at no charge under the Freemium Tier (also known as the 'Guidance' pack), which allows management of up to three (3) Active Clients at any one time. An Active Client is defined as any Client with at least one Session that is completed, confirmed, or scheduled. Once a Trainer reaches the three Active Client limit, they will be prompted to upgrade to a paid subscription to accept additional Clients.

4.2 Paid Subscriptions

Paid subscriptions are available to Trainers and unlock higher Active Client limits and additional platform features as described on the Platform at the time of purchase. Subscription tiers, pricing, and included features are set out on the Platform and may be updated with appropriate notice.

4.3 Free Trial

Where Trainerfy offers a free trial of a paid subscription, the trial period begins on the date the trial is activated. During the free trial period, the statutory 14-day right to cancel applies as described in Section 7. At the end of the free trial, the subscription will automatically renew at the applicable paid subscription rate, starting with the Decider pack unless specified and unless cancelled before the trial period expires.

4.4 Automatic Renewal

Paid subscriptions are open-ended and renew automatically at the end of each billing period (monthly or annually as selected) at the then-current subscription rate. By subscribing, you authorise Trainerfy to charge your payment method on a recurring basis until you cancel.

Important: Once a paid billing period has begun, no refunds will be issued for that period under any circumstances, including partial use, account inactivity, or early cancellation. To avoid being charged for the next billing period, you must cancel your subscription before the renewal date.

4.5 Cancelling a Subscription

You may cancel your paid subscription at any time through your account settings. Cancellation takes effect at the end of the current billing period, provided it is received before the renewal date. If cancellation is confirmed before the renewal date:

• You will retain access to your paid subscription features until the end of the current billing period.
• Your account will automatically revert to the Guidance pack at the end of the billing period.
• No refund will be issued for the current billing period.

If you do not cancel before the renewal date, you will be charged for a full additional billing period and no refund will be issued for that charge.

4.6 Tell-a-Friend Referrals

Trainerfy may from time to time offer referral incentives where existing Users invite others to the Platform using a unique code. Referral codes can only be redeemed once and may be limited to specific products or subscription tiers. The Owner reserves the right to modify or end any referral programme at its sole discretion. Repeated or recurring referral benefits create no enforceable right or entitlement in future.

5. Payments, Fees, and Payouts

5.1 Client Payments

Clients pay for Sessions through the Platform using available payment methods (credit/debit card, supported digital wallets, cash refers to offline payments like bank transfer or other methods as introduced). Payment is processed at the time of Booking confirmation. Session rates are set by Trainers and displayed on their Listings. All payments are independently processed through a third-party payment service providers. Trainerfy does not collect or store card details directly.

5.2 Session Cancellation Policy

Session cancellation terms are set by the individual Trainer. Clients should review the relevant Trainer's cancellation policy before confirming a Booking. Trainerfy does not set or enforce a universal refund policy and accepts no liability for any loss arising from a Trainer's cancellation terms.

In the event of a dispute regarding a session cancellation, Trainerfy may, at its discretion, facilitate communication between the parties but is not obligated to override or modify the Trainer's stated cancellation policy.

If a Trainer cancels a confirmed Session, the Client will either receive a full refund of the session payment to the original payment method or can use the session later.

5.3 Service Fee

Trainerfy charges a Service Fee on each transaction. The current fee structure is available in the Pricing page and may be updated from time to time with notice to Users.

5.4 Trainer Payouts

Trainers receive payouts for completed Sessions minus the applicable Service Fee and any processing charges. Payouts are processed on a rolling 48-hour basis following payment by the client to the bank account set-up with the subscription in the Trainer Dashboard. Trainerfy reserves the right to withhold or delay payouts pending investigation of disputes, suspected fraud, or policy violations.

5.5 Payment Disputes

Payment disputes must be submitted to Trainerfy's resolution process by emailing info@trainerfy.co.uk within 7 days of the disputed Session. Trainerfy will review available evidence and issue a decision within 10 business days. Where a dispute cannot be resolved amicably, either party may escalate in accordance with Section 11.

5.6 Failed Payments

If a payment through the available methods fails or is refused by the payment service provider, Trainerfy is under no obligation to fulfil the order and reserves the right to claim any related expenses from the User.

6. UK Consumer Rights — Right to Cancel

6.1 Applicability

This section applies to Users who are Consumers located in the United Kingdom. Users that do not qualify as Consumers cannot benefit from the rights described in this section.

6.2 Statutory Right to Cancel — Free Trial Period Only

The statutory 14-day right to cancel applies only during a free trial period of a paid subscription. Once a free trial converts to a paid subscription or where a paid subscription is purchased directly without a trial, the right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 is waived upon commencement of the paid billing period, as you have expressly acknowledged and accepted the auto-renewal and no-refund terms set out in Section 4.

During a free trial period, UK Consumers may cancel within 14 days of the date the trial begins for any reason and without justification, by submitting a clear written notice using the model withdrawal form in the Definitions section or by contacting info@trainerfy.co.uk.

6.3 Effects of Cancellation During Free Trial

Where a UK Consumer correctly exercises the right to cancel during the free trial period:

• No payment will be charged for the cancelled subscription.
• Access to paid features will cease upon confirmation of cancellation.
• The account will revert to the Freemium Tier.
• Reimbursement of any amounts charged in error will be made within 14 days using the original payment method.

6.4 Exception — Commenced Service

If you have expressly requested that service performance begin during the 14-day cancellation period and the service has begun, you acknowledge that your right to cancel is reduced proportionally to the service already provided.

6.5 Conformity

UK Consumers have a right to receive digital services that are in conformity with the contract. If you believe the Platform does not conform, please contact us at info@trainerfy.co.uk.

7. Content

7.1 Platform Content

Unless otherwise specified, all content available on the Platform is owned or provided by Trainerfy or its licensors. All intellectual property rights — including copyright, trademarks, design rights, and patent rights — are the exclusive property of Trainerfy or its licensors. Users may not copy, download, share, modify, publish, transmit, sell, or create derivative works from Platform content without express written consent.

7.2 User-Provided Content

By submitting content to the Platform (including profile photos, Listing descriptions, messages, reviews, and session notes), you confirm you are legally permitted to do so and grant Trainerfy a non-exclusive, fully paid-up, royalty-free licence to process such content solely for the operation and maintenance of the Platform. Users are solely liable for content they upload or provide. To the extent permitted by applicable law, Users waive any moral rights in connection with content they provide.

7.3 Content Removal

Trainerfy reserves the right to remove, delete, or block any content at its own discretion and without prior notice upon becoming aware of any violation of these Terms, third-party rights, or applicable law, or upon order of a public authority. Removal of content does not entitle the User to any compensation, damages, or reimbursement.

8. Acceptable Use

The Platform may only be used within the scope of what it is provided for, under these Terms and applicable law. You agree not to use the Platform to:

• Conduct transactions outside the Platform to circumvent Subscription Fees based on Active Clients, within the first 12 months of a Client-Trainer relationship originating on Trainerfy.
• Post false, misleading, or fraudulent information.
• Harass, threaten, or abuse any other User.
• Engage in any discriminatory conduct.
• Transmit spam, viruses, or malicious code.
• Scrape, crawl, or harvest Platform data without prior written authorisation.
• Impersonate any person or entity.
• Violate any applicable law or regulation.
• Attempt to gain unauthorised access to any part of the Platform.
• Use the Platform for any purpose other than connecting Clients with Trainers for legitimate fitness services.

Trainerfy reserves the right to suspend or terminate access, report misconduct to competent authorities, and take any other appropriate action in response to violations.

9. Liability and Indemnification

9.1 Marketplace Disclaimer

Trainerfy is a marketplace facilitator only. Trainerfy is not responsible for the quality, safety, legality, or suitability of any Trainer or training services. Clients engage Trainers entirely at their own risk. Trainerfy expressly disclaims any liability for physical injury, illness, death, property damage, or any other harm arising from or in connection with training sessions arranged through the Platform.

9.2 Limitation of Liability

Unless otherwise explicitly stated and without prejudice to applicable law, Trainerfy's liability is excluded to the maximum extent permitted by law. This does not apply to damages to life, health, or physical integrity, or damages resulting from intent or gross negligence.

To the maximum extent permitted by applicable law, Trainerfy's aggregate liability to you for any claim shall not exceed the greater of (a) the total fees paid by you to Trainerfy in the 12 months preceding the claim, or (b) £50. Trainerfy shall not be liable for any indirect, incidental, special, consequential, or punitive damages including loss of profits, revenue, data, or goodwill.

Trainerfy shall not be liable for damages resulting from interruptions or malfunctions due to force majeure events, including failures of telephone or electrical lines, internet outages, website updates and maintenance, cyber attacks, strikes, or natural disasters.

9.3 Indemnification

You agree to indemnify, defend, and hold harmless Trainerfy, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or connected with: (a) your use of the Platform; (b) your violation of these Terms; (c) your provision of or participation in training services; (d) any content you submit; or (e) your violation of any applicable law or the rights of any third party.

10. Dispute Resolution and Governing Law

10.1 Amicable Resolution

Users are encouraged to bring any disputes to Trainerfy in the first instance. Trainerfy will attempt to resolve complaints amicably and will process complaints within 5 business days of receipt. Complaints should be submitted to info@trainerfy.co.uk with a brief description and, where applicable, relevant order or account details.

10.2 Governing Law

These Terms are governed by the law of Guernsey, where the Owner is based, without regard to conflict of law principles. The courts of Guernsey shall have exclusive jurisdiction to decide any controversy resulting from or connected to these Terms.

10.3 UK and European Consumers

The above choice of law and jurisdiction does not affect the statutory rights of Users who qualify as Consumers in the United Kingdom. Such Users retain the right to bring proceedings in the courts of their country of residence and may benefit from higher consumer protection standards applicable under their local law.

11. Account Suspension and Termination

Users may terminate their account at any time via the Trainer Dashboard or by contacting info@trainerfy.co.uk. Trainerfy reserves the right, at its sole discretion, to suspend or delete any account at any time without notice if it deems the account inappropriate, offensive, or in violation of these Terms. Suspension or deletion due to User fault does not exempt the User from paying any applicable fees.

Upon termination, your right to access the Platform ceases immediately. Trainerfy will process any outstanding Trainer payouts for completed Sessions. Clients will be refunded for any pre-paid Sessions not yet completed, subject to the applicable Trainer cancellation policy. Provisions that by their nature survive termination (intellectual property, disclaimer, limitation of liability, indemnification) shall continue in force.

12. Changes to These Terms

Trainerfy reserves the right to amend or modify these Terms at any time. Where changes are material, we will provide at least 14 days' notice via email to your registered address or via a prominent notice on the Platform. Your continued use of the Platform after the effective date of the revised Terms constitutes acceptance of those changes. If you do not wish to be bound by the changes, you must stop using the Platform. You may request a copy of any previous version from Trainerfy.

13. Privacy

Trainerfy's collection and use of personal data is governed by the Trainerfy Privacy Policy, which is incorporated into these Terms by reference. By using the Platform, you consent to the data practices described in the Privacy Policy. Trainers agree to handle Client personal data in compliance with applicable data protection legislation including the UK GDPR and Data Protection Act 2018. To learn more, visit the Privacy Policy section of the Platform.

14. General Provisions

• Entire Agreement: These Terms, together with the Privacy Policy and any supplemental agreements, constitute the entire agreement between you and Trainerfy regarding the Platform.
• Severability: If any provision is found to be unenforceable, it will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force and effect.
• No Waiver:Trainerfy's failure to enforce any right or provision will not be considered a waiver of that right or provision.
• Assignment:Trainerfy may transfer, assign, or subcontract any rights or obligations under these Terms. You may not assign your rights without Trainerfy's prior written consent.
• Service Interruption:Trainerfy reserves the right to interrupt the Platform for maintenance or updates with appropriate notice. The Platform may also be unavailable due to force majeure events outside Trainerfy's reasonable control.
• Service Reselling:Users may not reproduce, duplicate, sell, or resell any portion of the Platform or its Service without Trainerfy's express prior written permission.
• Notices: All communications must be sent via the contact details provided in this document.
• Language: These Terms are drawn up in English (UK), which shall be the authoritative version.

15. Definitions and Legal References

• Active Client: A Client with at least one Session completed, confirmed, or scheduled.
• Application / Platform: The Trainerfy website, mobile applications, and all related services.
• Booking: A confirmed appointment between a Trainer and a Client arranged via the Platform.
• Client: An individual who creates a Client Account to discover and engage personal training services.
• Consumer: Any User qualifying as a consumer under applicable law.
• Freemium Tier / Guidance pack: The no-charge Trainer account tier limited to three Active Clients.
• Listing:A Trainer's public profile and service offerings on the Platform.
• Owner / Trainerfy: Trainerfy Limited, Billund Place, 10 Bruce Lane, St Peter Port, Guernsey, GY1 2LU.
• Service Fee: The fee charged by Trainerfy to facilitate transactions on the Platform.
• Session: An individual personal training appointment booked through the Platform.
• Trainer: A fitness professional who creates a Trainer Account to offer personal training services.
• Terms: All provisions in this document as updated from time to time.
• User: Any individual or entity accessing or using the Platform, including Trainers and Clients.

Model Cancellation / Withdrawal Form (Free Trial Period Only)

To: Trainerfy Limited, Billund Place, 10 Bruce Lane, St Peter Port, Guernsey, GY1 2LU | info@trainerfy.co.uk

I/We hereby give notice that I/we withdraw from my/our contract for the following service:
____________________________________________________________

Trial activated on: ___________________________
Name of Consumer(s): ___________________________
Address of Consumer(s): ___________________________
Date: ___________________________
(Signature if submitted on paper)

Latest update: June 2026 — Trainerfy Limited

By creating an account or using the Platform, you confirm you have read and agreed to these Terms.